Refund Policy

1. Overview

This Refund Policy explains when and how you may request a refund for a purchase made on this website. It forms part of our Terms of Service. Refunds are administered together with our authorised third-party payment provider, which acts as merchant of record.

2. Money-Back Guarantee

ORKEN AI (PRIVATE) LIMITED offers a 30-day money-back guarantee on first-time product purchases, calculated from the date the order is completed. If the product does not work as described and we are unable to resolve the issue, you may request a full refund within this period.

3. Refund Eligibility

A refund will normally be granted where:

• The request is submitted within 30 days of purchase.
• The product is faulty, not as described, or not fit for the purpose for which it was sold.
• A technical fault on our side prevented delivery or installation and could not be resolved within a reasonable time.
• You are exercising a statutory withdrawal right available in your country of residence.

4. What Is Not Covered

Except where required by law, refunds are not generally granted where:

• The request is made more than 30 days after purchase.
• The product works as described but does not match an expectation not stated in the listing.
• The issue arises from an incompatible hosting environment where the stated server requirements are not met.
• The source code has been substantially modified before the request was made.
• There is evidence of licence abuse, redistribution or repeated refund claims.

5. How to Request a Refund

Send your order reference number, the email address used at checkout and a description of the issue to support@orken.store. Your order reference is shown on your downloads page and on your receipt.

6. The Refund Process

Requests are reviewed within 3 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Access to the refunded product is withdrawn once the refund is issued. Amounts may vary slightly from the original charge due to tax recalculation or exchange rate movement.

7. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. Unfounded chargebacks may result in suspension of access to purchased products.

8. Complaints

If you are dissatisfied with a refund decision, email support@orken.store with "Complaint" in the subject line. We acknowledge complaints within 3 business days and aim to respond substantively within 14 business days.

9. Changes

The version of this Policy in force at the time of your transaction governs that transaction. We recommend retaining a copy at the time of purchase.