Last updated: July 2026
ORKEN AI (PRIVATE) LIMITED is the seller of every product listed on this website. Payments are processed securely by our payment provider(s), who handle your payment details on our behalf; they do not change who you are buying from. This Refund Policy explains when and how you may request a refund.
Every product sold here is digital source code. Once source code has been downloaded, it is permanently in your possession — it can be copied, installed, modified, and used indefinitely, and we have no technical means of recovering it. This Policy is written to state that plainly before you purchase, so that both you and ORKEN AI (PRIVATE) LIMITED know exactly where you stand.
Two conditions govern every refund request: (a) the request must be received within 7 calendar days of purchase, and (b) the product files must not yet have been downloaded or otherwise accessed, as described in Section 3. If either condition is not met, the order is non-refundable except in the circumstances set out in Section 6.
You may request a refund within 7 calendar days of completing your purchase. The window is measured in calendar days, not business days, and runs from the moment your order is completed — not from the date you first log in, first download, or first attempt installation.
A request is treated as received on the date it arrives at our support address. Requests received after the seventh day fall outside this Policy and will not be granted as a matter of course. The 7-day window is an outer limit only; a request made inside the window must still satisfy Section 3 and Section 4.
Once a product has been downloaded or accessed, the order is final and no refund can be claimed. This applies regardless of how many days remain in the 7-day window described in Section 2.
A product is treated as downloaded or accessed at the earliest point at which any of the following has occurred: the product archive, installer, or any file forming part of it has been downloaded from your downloads page or from a link we supplied; a licence key, activation code, repository invitation, or any other means of obtaining or using the product has been issued or transmitted to you; the product has been installed, deployed, or placed on any server or hosting environment; or delivery has been confirmed by you in writing.
This cut-off exists because source code cannot be returned. Revoking your downloads page does not remove the files already in your possession, and does not prevent their continued use. For that reason the cut-off is firm and is applied consistently to every customer.
We maintain download logs, delivery timestamps, licence issuance records, and support correspondence for every order. Where a refund request is declined under this Section, we will state the recorded download date and the specific trigger relied upon.
If you are unsure whether a product suits your requirements, contact us at support@orken.store before purchasing. We are glad to answer questions about features, server requirements, and compatibility, and we would far rather you buy the right product than request a refund for the wrong one.
You are eligible for a full refund where all of the following apply: your request is received within 7 calendar days of purchase; the product has not been downloaded or accessed as described in Section 3; and you provide your order reference and the email address used at checkout.
Requests meeting these conditions are approved without requiring a reason. Separately, and irrespective of the download cut-off, refunds and other remedies remain available in the circumstances described in Section 6.
Except as required by applicable law and except as provided in Section 6, refunds will not be granted where: the product has been downloaded or accessed (Section 3); the request is made more than 7 calendar days after purchase; the product has been installed, put into live use, or used to build or operate a working site or system; you have changed your mind, found a similar product elsewhere, or no longer need the product; you purchased the wrong product, edition, or licence type by mistake and have already downloaded it; or the product does not include a feature that was never listed on its product page or documentation.
Refunds will also not be granted where the difficulty arises from your own environment rather than the product itself — for example an incompatible PHP or MySQL version, unsupported or restrictive shared hosting, missing server extensions, insufficient permissions, or a configuration you have altered; where you lack the technical knowledge to install or operate the product and installation support was not purchased; where you have modified, decompiled, extended, or rebuilt the product, or had a third party do so; where a third-party service, API, theme, or plugin that the product integrates with has changed or ceased operating; or where there is evidence of refund abuse, repeat claiming across orders, licence sharing, resale, redistribution, or any other breach of our licence terms.
The download cut-off in Section 3 does not apply where a product is genuinely faulty or is materially different from its description. If, after downloading, you find that the product does not function as described on its product page, or contains a defect that prevents its core advertised functionality from working, contact us at support@orken.store with your order reference, a description of the problem, and any relevant error messages, logs, or screenshots.
Our first remedy is to fix the issue. We will investigate and, where a genuine defect is confirmed, supply a patch, corrected files, or an updated release at no charge. A monetary refund is available where the defect is confirmed and we are unable to remedy it within a reasonable period. We ask that you allow us that opportunity before escalating, and that you give us reasonable access to the information needed to reproduce the problem.
Installation services, customisation work, bespoke development, extended support, and any other service purchased alongside a product are treated separately from the product licence. These services are non-refundable once the work has commenced. Where work has commenced but is not complete, we may refund the unperformed portion, less a reasonable amount reflecting time already spent and any third-party costs incurred on your behalf. Where a deduction is applied, we will provide a written breakdown before the refund is issued.
Where an order is cancelled inside the 7-day window and before download, but non-recoverable transaction or processing fees have already been charged on the original payment, those fees may be deducted from the amount refunded.
All refund requests must be submitted in writing to support@orken.store with "Refund Request" in the subject line. Please include your order reference, which is shown on your downloads page and on your receipt; the email address used at checkout; the name of the product purchased; and a clear description of the reason for your request, together with any supporting screenshots, error messages, or logs where the request relates to a fault.
We aim to acknowledge every request within 2 business days. Requests submitted through other channels may not be logged and may fall outside the 7-day window as a result.
Refund requests are reviewed within 7 business days of acknowledgement. Approved refunds are issued to the original payment method used for the purchase, through the same payment provider that processed it. Processing times vary and the amount may take several business days to appear on your statement. The refunded amount may differ slightly from the original charge due to tax recalculation or currency exchange-rate movement between the purchase and refund dates, and any deductions under Section 7 will be itemised in writing before the refund is issued.
Once a refund is issued, your licence terminates immediately and access to the refunded product ceases. You must cease all use of the product, remove it from any server or hosting environment, and delete all copies of the files and any derivative works in your possession. Continued use of a refunded product is a breach of licence.
If your request is declined, we will explain the reason in writing, including the specific provision of this Policy relied upon. A declined request does not waive any other rights or remedies you may have under applicable law.
If you believe a charge is incorrect or unauthorised, please contact us at support@orken.store before initiating a chargeback with your bank or card issuer. We respond to every good-faith billing query promptly and most issues are resolved the same week.
Where a chargeback is raised in respect of a product that has been downloaded and is functioning as described, we will contest the dispute and submit the download logs, delivery timestamps, licence records, and support correspondence described in Section 3 as evidence. Unfounded or abusive chargebacks may result in immediate termination of your licence and account, forfeiture of access to all products purchased under that account, and recovery of the disputed amount together with any associated dispute fees and reasonable costs of recovery.
Nothing in this policy affects your statutory rights as a consumer. Where local consumer protection laws grant you rights that are greater than those described here, those rights apply. In particular, where you are a consumer with a statutory right of withdrawal for online purchases, that right applies independently of this Policy; where a digital product is supplied immediately and you have expressly consented at checkout to immediate supply and acknowledged that you thereby lose your right of withdrawal, that right ceases once supply has begun, as disclosed to you before payment is taken.
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase, and changes are not applied retrospectively to orders already placed. We recommend saving or printing a copy of this Policy at the time of purchase for your records. Material changes will be reflected by an updated "Last updated" date at the top of this page.
If you have any questions about this policy or your purchase, contact us at support@orken.store, ORKEN AI (PRIVATE) LIMITED, Shan Plaza, Shan Hardware, Khomar, Gilgit (near DC office).
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