Privacy Policy

1. Introduction

This Privacy Policy explains how ORKEN AI (PRIVATE) LIMITED collects, uses and protects personal data when you use this website or purchase a product. Payment data is collected and processed by our authorised third-party payment provider under its own privacy policy.

2. Data We Collect

We collect the following categories of data:

• Account data — your name, email address and password (stored only as a secure hash).
• Order data — products purchased, order reference, amount and payment status.
• Usage data — pages viewed, features used and session information.
• Technical data — IP address, browser type and device identifiers.
• Download records — which package was downloaded, when, and from which IP address.

3. How We Use Data

• Delivering purchased products and fulfilling orders.
• Providing installation support and responding to enquiries.
• Maintaining, securing and improving the website.
• Meeting legal, tax and accounting obligations.
• Detecting and preventing fraud, licence abuse or misuse.

We do not sell personal data to third parties.

4. Payment Data

Card and payment account details are collected directly by our payment provider through its secure checkout and are never received or stored by ORKEN. The provider processes this data to complete the transaction, calculate applicable taxes, prevent fraud and provide buyer support.

5. Legal Basis (EEA and UK users)

We process personal data on the basis of contract performance (order fulfilment), legitimate interests (security and service improvement), consent (marketing communications) and legal obligation (tax records).

6. Sharing and Disclosure

• Our payment provider, for payment processing and buyer support.
• Service providers such as hosting, email delivery and analytics, under confidentiality obligations.
• Authorities, where disclosure is required by law.
• A successor entity, in connection with a merger or acquisition.

7. Cookies

We use an essential session cookie to keep you signed in and to protect forms against cross-site request forgery. Analytics cookies, where used, help us understand aggregate usage. Non-essential cookies can be disabled through your browser settings.

8. Retention and Security

Personal data is retained only as long as necessary for the purposes described above and to satisfy legal obligations. Passwords are stored as one-way hashes and are never recoverable in plain text. All traffic should be served over SSL/TLS. No method of storage or transmission is entirely secure and absolute security cannot be guaranteed.

9. Your Rights

Subject to your jurisdiction, you may request access to, correction of, or deletion of your personal data; object to or restrict processing; request portability; or withdraw consent. Requests may be sent to privacy@orken.us.

10. International Transfers and Children

Data may be processed in countries other than your own under appropriate safeguards. This website is not directed to individuals under 18 and we do not knowingly collect their data.

11. Changes and Contact

Material changes to this Policy will be notified on this page. Contact: privacy@orken.us, ORKEN AI (PRIVATE) LIMITED, Shan Plaza, Shan Hardware, Khomar, Gilgit (near DC office).