Public Complaint & Feedback Portal

1 Download the package

After payment is completed, the ZIP package becomes available on your downloads page and is also sent to your email address.

2 Extract the ZIP file

Extracting the archive produces the application files together with the database file.

3 Upload files to your server

Upload the extracted files to your web root — normally public_html on cPanel hosting or htdocs on a local XAMPP installation. You may use FTP or your hosting control panel's file manager.

4 Create the database

1. Open cPanel and launch MySQL Databases (or phpMyAdmin).
2. Create a new database, for example public_complaint_db.
3. Create a database user and assign a strong password.
4. Add the user to the database and grant All Privileges.
5. Note down the database name, username and password — you will need them in step 6.

5 Import the SQL file

Open phpMyAdmin, select the database you just created, open the Import tab, choose the database.sql file from the extracted folder and click Go. A success message appears once all tables have been created.

6 Configure database credentials

Open includes/config.php and enter the details created in step 4.

// includes/config.php
$db_host = "localhost";
$db_name = "your_database_name";
$db_user = "your_database_user";
$db_pass = "your_database_password";

7 Set file permissions

Set write permissions (755, or 775 where required) on the uploads/ and cache/ directories so the application can store generated files.

8 Access the application

Open your domain in a browser and log in using the default administrator credentials provided in README.txt. Change the default username and password immediately after your first login.

9 Configure users and roles

Open the user management section, create the accounts your organisation requires, and assign each account the appropriate role and permission level.